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About Us

 It is very important for us that you - as the customer of the The Cool Gift Shop - are satisfied with your purchase and that you understand our terms and conditions. Please note that by choosing to trade with The Cool Gift Shop you are agreeing to our terms and conditions. The Cool Gift Shop reserves the right to amend and update its terms & conditions without prior notice. Please read the following policy regarding duties, custom fees, shipping, returns and exchanges carefully and please read also our Privacy Policy. If you have further questions please email us. (info@thecoolgiftshop.com)

 

DUTIES AND CUSTOM FEES
At the time your package is delivered, you will be responsible to pay the duties & custom fees based on the value of your items. Please understand that this is a fee that your country charges to the purchasing party for importing products and is not a cost that is paid by the seller. (due to the many different countries and changing fees, we are unable to calculate this into your order.)

RETURN AND EXCHANGE
At The Cool Gift Shop we have carefully chosen our gift items for their overall design and manufacturing quality. Our gifts are carefully packed to avoid damage during transportation. If for any reason you are not happy with your purchase
 we will offer you an exchange or provide you with a store credit for unopened products within 7 days of delivery in the value of the merchandise cost(minus cost of sending and returning of goods). Item(s) have to be returned innew, unused, pristine and unmarked condition, withall the original packaging in unmarked, saleable conditions. The Cool Gift Shop will only carry the cost of shipment when returning goods were damaged prior to receipt. As proof we need the statement of the shipping company. Any other return will be at the expense of the customer. Goods must be returned to The Cool Gift Shop prior to dispatch of exchange goods or refunds. If you need to return an item, simply send it back with a copy of your invoice. We'll notify you via e-mail of your exchange, voucher or refund once we've received and processed the returned item.

 

SECURE PAYMENTS
For secure credit card processing of VisaCard or MasterCard credit cards The Cool Gift Shop uses the services of
Eway as a global payment gateway. Eway notifies us when your payment has been made.  As a further safe option for secure credit card processing we accept payment with PayPalYour credit card and billing information cannot be read as it travels to our ordering system! Our check-out process is verified and approved by all the major credit card providers and PayPal.

 

A direct payment option with Westpac has been added to our site for further convenience of those who choose not to use Credit Card payment.

 

Using The Cool Gift Shop web site is a your sole risk as it is with any other web site too.But we ensure you that wetake all the necessary precausions to make shopping with us safe and secure. Your personal information and credit card details are protected by the latest Secure Socket Layer (SSL) encryption technology so you can order online with peace of mind. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security.  

 

PRIVACY
We at The Cool Gift Shop respect the privacy of every idividual who visits our website and we understands very well that privacy is important to our customers. As a result, we keep all our customer information confidential.

 

When placing an order with The Cool Gift Shop, you will be required to provide personal imformation for the purpose of processing your order with us. Cookies are used only to keep track of the content of your shopping cart and also to store your details for future visits.

 

We do not at any time share, publish, rent, sell or disclose your details. Your personal details are kept in our data base for your benefit.

 

You can be sure that when trading with The Cool Gift Shop, your information is safe and secure and no unwanted junk mail will be sent to you as a result of trading with us.

 

 

 

NEWSLETTERS AND EMAIL MARKETING
By registering to The Cool Gift Shop or by joining our newsletter subscriptions you are agreeing to accept promotional emails from time to time. Through the newsletter and promotions we let you know about new product ranges, new brands and special sales or member discounts. If you would prefer not to receive these emails, you can unsubscribe at anytime.

 

SHIPPING  
Shipping costs are automatically calculated according to the weight and size of your products in order to charge you always only the most economic shipping costs!
When you place an order with The Cool Gift Shop, you will get an automatic estimation of shipping costs during the check-out process depending on the shipping provider you choose before you confirm your order.We stock all items offered on our website. If goods are not available it is clearly stated on our web site, otherwise we will advise you within two business days. (Our intelligent shopping cart doesn`t allow you to order products which are temporarily not in stock!) In general delivery time is 1 - 5 business days, depending on the chosen carrier and the destination. (In rare occasions gift delivery time frames may vary without notice.) Orders are dispatched upon full payment for goods only. Online credit card payment is credited immediately, bank deposit may take up to two working days, depending on your bank. The Design Gift Shop will not accept responsibility for any loss or damage caused after delivery or for gifts delivered to an incorrect address given to us or to an unattended address where customers opted to have their gifts left at the door if no one is home. If your order hasn’t arrived at the estimated time frame, please contact us and normally we will be able to track your order through our carrier.

 

FOR FURTHER QUESTIONS PLEASE CONTACT US AT:

 

 

the cool gift shop
queensland australia  +61 04 2779 9743 info@thecoolgiftshop.com

 

 

 

 


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